Terms & Conditions at The Passage Samui

Ready for change...

Sometimes the world can be an unpredictable place. When you need to change your plans The Passage Samui want to make it as quick and easy as possible for you to adjust your reservation dates.

When you need to make a change, simply email us at rsvn@thepassagesamui.com and we will get back to you within 1 working day.

Amendment policy

What is an amendment?

An amendment is a change to the dates of a booking but the rates stay the same.

Amendments are not charged if made 7 days before checkin. If an amendment is made within 7 days of checkin an administration fee of half of one night stay will be charged.

Rebooking policy

What is a rebooking?

A rebooking is a change to the dates of a booking where the rates also change.

Rebookings are subject to a 15% admin fee of the total booking.

Cancellation Policy

What is a cancellation?

A cancellation is when you don't want to visit The Passage at all... boohoo!

Our cancellation policy varies depending on the season you are staying with us. If you are staying with us at Peak season we need more notice to help us plan our business better.

Season	Cancellation conditions
Peak Season	Cancellations prior to 30 days before arrival are refunded minus administration fee of 15% of total room amount Deposit is not refundable if cancellation within 30 days.
High Season	Cancellations prior to 14 days before arrival are refunded minus administration fee of 15% of total room amount Deposit is not refundable if cancellation within 14 days.
Green Season	Cancellations prior to 7 days before arrival are refunded minus administration fee of 15% of total room amount Deposit is not refundable if cancellation within 7 days.

Early Checkout Policy

What is an early checkout?

An early checkout is defined as when you would like to leave before your planned date of departure.

Early checkout will be charged a one night penalty charge plus 30% of any additional remaining nights. So if you have booked a 10 night stay and after the first night you want to leave, you would be charged for 5 nights. (1 night stayed, + 1 night penalty + 30% * 9 (rounded up).

For comparison: Most Koh Samui resorts charge you the full amount due for remaining nights!